Free Shipping on Orders > $200 CAD

Help & FAQs



Can I cancel my order?

We completely get it, we change our minds too! We do our best to accomodate, and most times we can make changes, unless an order has already shipped out. Please contact us as soon as you notice an error or want to make a change!

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Why is my Welcome Code not working?

Your welcome will work on your first purchase only. If you believe there's an error please reach out to us and we'll look into it ASAP.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.


What countries do you ship to?

We currently ship to the United States, Canada, Europe, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Where do you ship from

Our logistics partner is located in Mississauga Ontario.

How long will it take to receive my order?

Standard shipping normally takes 5-7 days. Expedited shipping is available on all Canada and US orders (for an additional charge). International shipping times depend on destinations (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Do you offer FREE returns?

Your first return is free of charge. Any subsequent returns are charged a shipping fee of $20 (you can also buy your own label). If the original order no longer meets the free shipping threshold we will deduct the shipping fee from the refund. US and International customers must purchase their own labels to return product.

How long will it take to receive my refund?

Refunds are processed within 5 days from when we receive the item(s).


I need help with sizing?

Yes! We love to help. You can reach us through the online chat, or email ( and we also have a viual size guide.

Are your products vegan?

We do not use any animal products or by-products in our fabric or dyes. We have also confirmed that our production facility does not use any animal by-products in their machinery. If you have a question about a specific process please let us know we'd be happy to answer in.

What if it doesn't fit

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.  If you're in Canada and it is your first order, your first return is on us. Visit our online portal to start the return process.

** please note Sale Items, Gift Cards are FINAL sale.

Where is your product made?

Great question, we're so glad you're taking the time to find this out. We produce all our garments in Portugal and all our accessories in Canada. We share all the information about our partnerships and our suppliers under the about us section of our website. The link to our supplier page is here.

ReNest Resale Site

How do I access the resale site?

The link is here.

How do I sell my gently used items on the Re-Nest

You can get started by following this link which easily explains the process. It should take no more than 5 minutes to get started.

How do I buy Re-Nest items?

Please follow the link here for a quick overview of the process. It's super easy to get started and you just might find the sold out items you're looking for!

Can I buy both new and used items together to save on shipping?

Unfortunately this is not possible. Our gently used items are sold by community members all over Canada. They will ship the items directly to you.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.