Yes. We will send you a STORE CREDIT when you request an exchange and you can purchase the correct size or other item with your store credit (we will honour the original offer during the exchange). You must log your request through our RETURN PORTAL.
Exchange Policy for Buy 2, Get 1 Free Offer:
We appreciate your business and want to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully for Buy 2, Get 1 Free promotions:
- Eligibility for Exchange: Customer can return 1, 2 or 3 items received during the promotion for an exchange. The free item included in the Buy 2, Get 1 Free offer is considered a complimentary item and is not eligible for an exchange on it's own. Exchanges are subject to a $20 shipping fee which will be deducted from the store credit amount.
- Return Process: Please log your return in our RETURN PORTAL. Your request will be processed within 24 hours.
- Exchange Processing Time: Refunds will be processed within 3 business days after we receive and inspect the returned items.
- Contact Information: hello@hernestproject.com
Please note that this policy is specific to the Buy 2, Get 1 Free promotion, and general terms and conditions may still apply. We reserve the right to update or modify this policy at any time without prior notice.
Thank you for your understanding.