Yes. You can return for REFUND or STORE CREDIT until January 15th 2024. Your return WILL BE subject to a $20 shipping label fee. Please log your return in our RETURN PORTAL.

Refund Policy for Buy 2, Get 1 Free Offer:

We appreciate your business and want to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully for Buy 2, Get 1 Free promotions:

1. Eligibility for Refund: Customer can return 1, 2 or 3 items received during the promotion for a refund or an exchange. The free item included in the Buy 2, Get 1 Free offer is considered a complimentary item and is not eligible for return on it's own. Returns are subject to a $20 shipping fee which will be deducted from the refund amount or the store credit.
2. Return Process: Please log your return in our RETURN PORTAL. Your request will be processed within 24 hours.
3. Refund Calculation: Upon receiving the returned items, we will calculate the refund based on how many items were returned. If you no longer meet the criteria for the Buy 2, get 1 Free promotion, the the retail value of the free item will be deducted from the total purchase price before issuing a refund.
4. Refund Processing Time: Refunds will be processed within 3 business days after we receive and inspect the returned items.
5. Contact Information: hello@hernestproject.com

Please note that this policy is specific to the Buy 2, Get 1 Free promotion, and general terms and conditions may still apply. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for your understanding.

Yes. We will send you a STORE CREDIT when you request an exchange and you can purchase the correct size or other item with your store credit (we will honour the original offer during the exchange). You must log your request through our RETURN PORTAL.

Exchange Policy for Buy 2, Get 1 Free Offer:

We appreciate your business and want to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully for Buy 2, Get 1 Free promotions:

1. Eligibility for Exchange: Customer can return 1, 2 or 3 items received during the promotion for an exchange. The free item included in the Buy 2, Get 1 Free offer is considered a complimentary item and is not eligible for an exchange on it's own. Exchanges are subject to a $20 shipping fee which will be deducted from the store credit amount.
2. Return Process: Please log your return in our RETURN PORTAL. Your request will be processed within 24 hours.
3. Exchange Processing Time: Refunds will be processed within 3 business days after we receive and inspect the returned items.
4. Contact Information: hello@hernestproject.com

Please note that this policy is specific to the Buy 2, Get 1 Free promotion, and general terms and conditions may still apply. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for your understanding.

All our shipments originate from Montreal, Québec, Canada. 

Yes, we ship to Europe, USA, NZ and Australia. Shipping costs will apply, and will be added at checkout.

It depends on where you are! We process orders within 1-2 business days (Occasionally it may take longer.  Orders shipped  within Canada and the USA will take 5-9 business days to arrive. Overseas deliveries can take anywhere from 7-28 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be sent your tracking information in your shipping confirmation. 

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.  If you're in Canada and it is your first order, your first return is on us. Visit our online portal to start the return process.

** please note Sale Items, Gift Cards are FINAL sale.

** orders placed with a discount code (other than the welcome discount) can in certain circumstances be returned for a store credit.  All codes have their own policies, so if you're not sure, please ask us.

Great question, we're so glad you're taking the time to find this out. We produce all our garments in Portugal and all our accessories in Canada. We share all the information about our partnerships and our suppliers under the about us section of our website. The link to our supplier page is here.

Yes! We love to help. You can reach us through the online chat, or email (hello@hernestproject.com) and we also have a viual size guide.

We use pre-orders to estimate the demand and we will do our best to also have product available after the pre-order, but we do not make any guarantees. Some of our colors are very hard to keep in stock so we recommend placing a pre-order.

Yes. Absolutely. All pre-orders are eligeable for return if the garment does not suit your needs. Please read the return policy carefully to know what costs are associated with returns.

Yes, of course. As we are a small business, and are trying to ve very conscious of our impact, we ask that you carefully consider each order. We do understand that circumstances change and that sometimes we need to change our minds ;) Pre orders are only eligable for store credit.

The estimated shipping date is indicated on the pre-order page. All pre-order customers are kept well informed of updates and changes to pre-orders via email. Please ensure you provide a valid email address upon your order.

We're always happy to help customers get the right size for their chosen garment. This is especially important on a pre-order item. Please email us at hello@hernestproject.com or use the chat feature on our site. If you're worried about availability, place your order, and we will make the necessary changes if needed before shipment date. We're a company of 1 so please know that I will respond as soon as I can!

We don't split up shipments and will ship your order only once all items are available. If you want to receive your in-stock items earlier, your must place a separate order.

As the title reveals, a mystery box is a shipment sent to you where you don't know the exact contents until they land on your doorstep. We have 2 Mystery Box price points ($200, $275) and we show you what the options are on the Mystery Box Product Page.

No. The box is a final sale. If you have any sizing questions, please reach out to us and we'll answer you within 24 hours. You can make size changes to your order up until January 2nd.

All products are new and unwashed. They may have been tried on prviously, but should be in new condition, if you have any warrantee issues we will of course honor them! Please email us directly at hello@hernestproject.com

We will do our best to honor people's wishes (please leave a note during checkout) and we will do our bet to accomodate you. If we cannot accomodate you, we will let you know.

We do our best to look through customer orders prior to arranging boxes. If we cannot accomodate we will let you know prior to shipping boxes.

We do our best to ship within 24-48 hours of your purchase. If the volume is higher, it may take a little longer! I really appreciate your patience. You will get a shipping confirmation from our warehouse partner Spaceful and you can track your order from there.

No. We will strickly enforce during the warehouse sale.

We stand behind our products 100%, and if there are any apparent issues with your garment we will remedie as fast as possible. You can always email us at hello@hernestproject.com and provide images.

Oh we feel your pain. Some days shipping is super fast and others it seems to take forever. The best way for us to help you is to provide us with your tracking information, order number and DOUBLE CHECK that you've entered the address correctly. We ship from Quebec Canada.

No. All Warehouse Sale Items are in new condition without any know defects.

Yes, you can find them in the  "Shop" section of the website. 

The welcome discount works on your first purchase only. The welcome discount also works on sale items EXCEPT during warehouse sale.

Our RESET Fabrics are a blend of ♻️ Recycled fibers (87% Recycled Natural Fibers; Cotton, Linen, Lyocell, Mixed) and 13% Tencel™ from Lenzing™. The fabrics represent an innovative and eco-conscious choice for several compelling reasons. This approach not only breathes new life into discarded materials, reducing waste, but it also elevates fabric performance and longevity. When combined with Tencel™, it bolsters the fabric's strength while enhancing its softness and overall performance. By reducing the demand for virgin resources and minimizing the carbon footprint in production, this innovative method significantly lessens our environmental impact.

While the fiber content is the same, the weave and weight of the fabric differs based on the styles. Our lightweight sleepwear is made of Jersey Fabric and is lightweight (170 g/m²) while our Interlock Reset Fabric is medium weight at 260g/m²).