Returns:

Our return policy lasts 15 days from original ship date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags.

Send an email to: hello@hernestproject.com to initiate the return process. The return is on us!


Non-returnable items:

  • gift cards
  • sale items

If you encounter an issue after the 15 days please email us at hello@hernestproject.com, we definitely want to hear from you!

To complete your return, we require a receipt or proof of purchase. The best way to ensure your purchase is automatically recorded is to create an account.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.

Late or missing refunds (if applicable).

Some banks take up to 5 days to process returns. If more than 5 days have elapsed and you still don't see your return, please contact us at hello@hernestproject.com

Exchanges (if applicable)

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@hernestproject.com.
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