We want to ensure you are happy with your Hernest order.
If for whatever reason your purchase does not work out, we will gladly accept returns within 30 days of original purchase.
Items purchased with a discount code (Other than the WELCOME discount) are eligible for a gift card refund, unless explicitly stated otherwise in the offer. Please contact us if you want some clarification.
Warehouse Sales, Items Discounted >25% are non-returnable and no refund or exchanges can be extended. You can always sell your items on our RE-Sale site called RE-Nest.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please be mindful of animal hairs, smells and dust. It must also be in the original packaging with all tags (if applicable). You MUST use the garment protector for the return to be valid.
Our return process is easy you simply need to submit a request via our return portal.
RETURN FEES Within Canada:
All RETURN requests are subject to a $15 for labels and processing, you can obtain a trackable return label from us (The carrier is chosen on best price available).
Please visit our return portal to start the return process.
NOTE: Return Fees are WAIVED if you choose a Gift Card Refund instead of a refund to payment method.
Within USA
For US returns, we cannot provide a return label, but we DO ACCEPT returns (you must pay the shipping).
Please visit our return portal to start the return process.
EU, Australia and NZ
At this time we cannot accept returns shipped outside of Canada or the USA.
HOLIDAY SEASON DELAYS:
- Within Canada and the USA postal delays are upward of two weeks to certain areas during the holiday season. We have extended our return policy to take into account the delays. Rest assured we will honour any returns that fall outside our 30 days return window due to postal delays.
- To Europe, Australia and NZ regular post is taking from 15-65 days.
Non-returnable items:
- gift cards
- final sale items
- items sold outside Canada and the USA - please send us an email as we can clarify your options on a case by case basis.
If you encounter an issues after the 45 days please email us at hello@hernestproject.com, we are responsive and open and definitely want to hear from you!
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your return is approved, your store credit or refund will be processed as soon as possible - usually within 24-48 hours of receipt. We can only credit the original form of payment.
Some banks take up to 5 days to process returns. If more than 5 days have elapsed and you still don't see your return, please contact us at
hello@hernestproject.com
Exchanges
If you ordered the wrong size, please start a return process and use the notes to request an exchange. We will issue you a store credit which you can use to purchase the correct size.
Warranties
If you encounter an issue with your garment please send us an email at hello@hernestproject.com. Please include pictures.
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