We are a Canadian based company that ships out of Ontario, Canada.
We ship to:
- Canada and the US (duty free)
- Europe, NZ and Australia - duties and taxes are the responsibility of the customer.
- Canada customers will receive free ground shipping with tracking on orders greater than $150 CAD
- Orders less than $150 CAD will be charged a flate-rate of $14 for ground shipping with tracking
- Expedited 1-3 day shipping is available to Canadian customers for $20 CAD
- US customers will receive free ground shipping WITHOUT tracking on orders greater than $150 CAD
- Orders less than $150 CAD will be charged a flate rate of $14 for ground shipping WITHOUT tracking.
- US customers can opt to pay an additional fee of $8 CAD to have tracked shipping, otherwise tracking may not be available.
- Expedited 3 day shipping is available to US customers for $30 CAD
EU, Australia and NZ Customers
- $15 international shipping WITHOUT tracking to Europe, NZ and Australia.
- $30 international shipping with tracking to Europe, NZ and Australia.
- Within Canada and the USA postal delays are upward of two weeks to certain areas. Rest assured we will honour any returns that fall outside our 15 days return window due to postal delays.
- To Europe, Australia and NZ regular post is taking from 15-65 days.
Properly placed orders are usually processed within 1-2 business days. In busier times it can take up to 4 days to process an order, but we will communicate any delays.
We offer a free return policy on your first order, and will send you a return label. Briefs are EXCLUDED from our return policy. Our return policy lasts 15 days from original ship date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags.
Send an email to: email@example.com to initiate the return process. The first return is on us!
For US returns, we cannot provide a return label, but we DO ACCEPT returns (you must pay the shipping) and will gladly send you an exchange as well. Our return policy lasts 15 days from original ship date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags.
Send an email to: firstname.lastname@example.org to initiate the return process.
EU, Australia and NZ
At this time we cannot accept returns shipped outside of Canada or the USA.
- gift cards
- sale items
- items sold outside Canada and the USA - please send us an email as we can clarify your options on a case by case basis.
If you encounter an issue after the 15 days please email us at email@example.com, we are responsive and open and definitely want to hear from you!
For more information visit our complete return policy here