SHIPPING COUNTRIES
We currently ship to Canada, US, Europe, NZ and Australia. Because we are a Canadian based company orders placed for shipment outside Canada may be charged duties and taxes at the time of delivery. These are the responsibility of the customer. 

TRACKING OF SHIPMENT

Once your shipment is on the way, you can track it online. Your tracking number will be sent to you via an e-mail delivery confirmation.

SHIPPING COSTS:
We offer free shipping on orders within Canada and the US over $100 

Our shipping costs are as follows:

  • In Canada and the US will receive free shipping on orders > $100 CAD
  • Orders < $100 CAD will be charged a flate rate of $12 
  • $15 to Europe, NZ and Australia . Currently it is taking between 25 - 45 days to reach Austrial and NZ. 

COVID-19 DELAYS:

  1. Within Canada and the USA postal delays are upward of two weeks to certain areas. Rest assured note we will honour any returns that fall outside our 15 days return window due to postal delays. 
  2. To Europe, Australia  and NZ regular post is taking from 28-65 days. 

 

PROCESSING TIME

Properly placed orders are usually processed within 1-2 business days. In busier times it can take up to 4 days to process an order, but we will communicate any delays.

RETURNS:


We offer a return policy on your first CAD or US order. Briefs are EXCLUDED from our return policy. Our return policy lasts 15 days from original ship date.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags.

Send an email to: hello@hernestproject.com to initiate the return process. The first return is on us!


Non-returnable items:

  • gift cards
  • sale items
  • briefs 
  • items sold  outside Canada and the USA - please send us an email as we can clarify your options on a case by case basis. 


If you encounter an issue after the 15 days please email us at hello@hernestproject.com, we are responsive and open and definitely want to hear from you!  

For more information visit our complete return policy here