Help & FAQs

We completely get it, we change our minds too! We do our best to accomodate, and most times we can make changes, unless an order has already shipped out. Please contact us as soon as you notice an error or want to make a change!

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Your welcome will work on your first purchase only. If you believe there's an error please reach out to us and we'll look into it ASAP.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Europe, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Our logistics partner is located in Mississauga Ontario.

Standard shipping normally takes 5-7 days. Expedited shipping is available on all Canada and US orders (for an additional charge). International shipping times depend on destinations (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Your first return is free of charge. Any subsequent returns are charged a shipping fee of $20 (you can also buy your own label). If the original order no longer meets the free shipping threshold we will deduct the shipping fee from the refund. US and International customers must purchase their own labels to return product.

Refunds are processed within 5 days from when we receive the item(s).

Yes! We love to help. You can reach us through the online chat, or email (hello@hernestproject.com) and we also have a viual size guide.

We do not use any animal products or by-products in our fabric or dyes. We have also confirmed that our production facility does not use any animal by-products in their machinery. If you have a question about a specific process please let us know we'd be happy to answer in.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.  If you're in Canada and it is your first order, your first return is on us. Visit our online portal to start the return process.

** please note Sale Items, Gift Cards are FINAL sale.

Great question, we're so glad you're taking the time to find this out. We produce all our garments in Portugal and all our accessories in Canada. We share all the information about our partnerships and our suppliers under the about us section of our website. The link to our supplier page is here.

The link is here.

You can get started by following this link which easily explains the process. It should take no more than 5 minutes to get started.

Please follow the link here for a quick overview of the process. It's super easy to get started and you just might find the sold out items you're looking for!

Unfortunately this is not possible. Our gently used items are sold by community members all over Canada. They will ship the items directly to you.